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Order Process

If you are placing an order by phone, fax or email, please keep a copy of the order so that you can use it for reference. We will ask you to approve the final order. We will not accept measurements that are not on our measurement chart and that are not sent by email or fax.

Shipping and delivery

Please allow 60 days for delivery of in house garments and 90 days for outsourced sequined and beaded garments and custom made suits and jackets. Please give us appropriate time to make your costumes and get them to you as needed. Please give yourself a grace period and order EARLY!! Gail McInnis Productions is not responsible for and will assume no liability for delays, loss or damages beyond our control including strikes, weather, carrier delays or accidents. Shipping charges will be estimated at the time of the order.

Payments

Production of your orders will not begin until we receive a 50% deposit. The balance can be paid in partial payments or full payment before your order is completed. Please pay in full at least one week before the shipping date to avoid any delay in the shipping process.

Returns and Claims

All garments that are custom manufactured to the Client's specifications cannot be exchanged or returned. Many of our garments are all handmade and embellished with hand-sewn sequins and beads. Minor variations are normal. Please inform us of missing sequins or falling beads within 14 days of receipt of goods. We will gladly take care of damaged goods within the 14 days. If you have issues after 14 days and within a 30 day period, we will be glad to repair them at a cost plus the cost of shipping. After 30 days, we are not responsible for the cost of repairing your goods. Please check goods immediately upon receipt for damage and fit.

Men's suits and shirts may not be exchanged unless they are stock items. No exchanges will be made unless the garment is in new condition with original packaging, tags, unworn and unmarked. There will be a 10% restocking fee on the garments. Sales are final on custom garments.

Material and Care

Most in house garments are hand washable. Beaded and sequined garments are best spot cleaned only. Some are handwashable. We cannot guarantee against fabric stress or discoloration due to washing, perspiration, deodorants or hairspray. All garments should be transported carefully to reduce the chance of rhinestone, sequin or bead loss.

Gail McInnis Productions cannot guarantee the availability of exact materials or dye lots for orders placed after the original order. Any order added to for a 2nd year will be subject to a surcharge for a dye-to-match small quantity order.

All future garments will have a #5 coil YKK zipper in them unless otherwise specified.